We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange, you must show your item to be faulty. You will need to have purchased your product directly from our online shop and have all original packaging as well as the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org. If your reason for exchange is accepted, you will be advised where you can bring the item and receipt to exchange.
You can contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you do not wish to exchange, please contact firstname.lastname@example.org. We will review your case and notify you to let you know if a refund is approved or not.